Privacy Policy | Neighbourhood Psychology

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our services or website, you agree to the collection and use of information as described in this policy.

What information we collect

We collect personal information that is necessary to provide psychology services. This may include:

Name, date of birth and contact details
Health and medical information relevant to your care
Medicare and health fund details
Referral information from GPs and other health professionals
Information provided during sessions (clinical notes)
Payment and billing information

How we use your information

We use your personal information to:

Provide psychological services to you or your child
Process payments and Medicare rebates
Communicate with referring health professionals where appropriate
Meet our legal and professional obligations
Improve the quality of our services

Confidentiality

All information shared with your psychologist is confidential. We do not disclose your information to third parties without your consent, except in the following circumstances:

Where disclosure is required or authorised by law
Where there is a serious and imminent risk to the safety of you or another person
Where you have provided written consent to share information with another professional or service

Storage and security

Your personal information is stored securely using encrypted clinical records software. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Your rights

You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make a request, please contact us directly.

Website information

Our website may collect non-identifiable information such as browser type, pages visited and time on site for the purpose of improving our website. We do not sell or share this data with third parties for marketing purposes.

Contact us

If you have questions about this Privacy Policy or wish to make a complaint, please contact us:

Neighbourhood Psychology Pty Ltd
7-9 Plaza Parade, Maroochydore QLD 4558
Phone: (07) 5415 0430

Last updated: 2026